Village Play Cafe
Refund/Cancellation
Your booking confirms your place
Your booking confirms your place at our session. We reserve capacity for your party, so that space is not available for others to book.
Changes and refunds are available until 7 days before your session. After that, your attendance is locked in — we are preparing staff, food, and activities for the number you booked.
If you can no longer attend, please contact us as soon as possible. We will help where we can, but we may not be able to offer a refund after the 7-day cutoff.
How payment works
- Standard event bookings (public sessions): you pay the full booking amount when you book online.
- Private functions / venue hire: you pay a deposit when the booking is taken (the percentage is set for that event). The remaining balance is due 7 days before your event. Our team will confirm the amounts when your booking is made.
General
- Failure to comply with the venue's Rules Of Play may result in refusal of service and/or being asked to leave without refund.
- Failure to be checked in within 15 minutes of the session start may result in the slot being released to walk-ins without a refund.
- Failure to attend a booked session without prior notice will be treated as a no-show.
- No-shows are non-refundable and non-transferable.
- If you arrive late for a play session or function, the session will still end at the originally scheduled finish time. Late arrivals will not result in extended play time or partial refunds.
- Refunds will not be issued for missed sessions due to change of plans, illness, traffic delays, or personal circumstances, except where we agree otherwise within the 7-day window above.
- Transfers may be offered at the sole discretion of management and are not guaranteed.
- Card payments online and in venue are processed securely by CreatePay. We do not store or have access to your full card details.
- If an event is cancelled by us, we will notify booked attendees and offer alternatives. In those circumstances, a full refund of fees paid for that booking will be issued.
- In accordance with UK consumer law, the 14-day cooling-off period does not apply to bookings for time-specific leisure events where the terms above apply.
Last Updated: May 2026